The rules of working with us.

We provide digital services including but not limited to:

• Web development (websites, landing pages, and related technical setup).
• Meta Ads management (Facebook and Instagram advertising).
• Google Ads management (Search, Display, Performance Max, and related formats).
• Bundled offerings combining web and paid media where agreed in writing.

Exact scope, deliverables, timelines, and fees are defined in a proposal, statement of work (SOW), or invoice—not solely by general website descriptions.

• Provide timely feedback, content, brand assets, and approvals.
• Maintain ownership of ad accounts and grant only the access we need.
• Ensure you have rights to all materials you supply (text, images, logos, trademarks).
• Comply with Meta, Google, and applicable advertising laws in your industry and region.
• Pay invoices according to agreed payment terms.

Fees for our services are quoted in proposals, statements of work (SOW), or invoices. Unless otherwise agreed in writing, online payments made through our website are processed exclusively via Stripe.

• Quoted fees may be fixed-price, milestone-based, or monthly retainer as specified in your agreement.
• Ad spend (media budget paid to Meta, Google, or other platforms) is separate from our management fees unless explicitly bundled.
• Online payments: you may pay in USD through our payment page at nexadigitals.it/payment using Stripe Checkout. Available quick amounts include $10, $25, $50, and $100, or you may enter a custom amount where offered.
• Card security: payment card details are entered on Stripe’s secure checkout flow. NexaDigitals IT does not store full card numbers on its servers.
• Confirmation: a successful payment is confirmed when Stripe reports the transaction as completed. We may require additional project details before starting work, even after payment.
• Receipts and invoices: Stripe may issue a payment receipt. We will provide an invoice or project confirmation when applicable under your agreement.
• Late payments (for invoiced work outside Stripe) may pause delivery and incur reminders; we reserve the right to charge interest where permitted by law.
• Deposits and upfront payments, when required, are non-refundable except as stated in your SOW or required by law.
• Refunds and chargebacks: refund requests are handled per your SOW and these Terms. Chargebacks or disputes processed through Stripe or your bank may delay or reverse access to related deliverables until resolved.
• Failed payments: if a Stripe payment fails or is declined, no service obligation arises until a successful payment is completed or an alternative arrangement is agreed in writing.

Campaigns are typically run in advertising accounts owned by you. We are not responsible for platform outages, policy disapprovals, account suspensions, or algorithm changes by Meta, Google, or other vendors.

• You are responsible for billing relationships with ad platforms.
• We will follow platform policies; prohibited products or misleading claims may result in terminated work.
• Performance metrics (ROAS, CPA, leads) are targets, not guarantees, unless explicitly guaranteed in a signed addendum.

• Upon full payment, you receive agreed deliverables (e.g. website files, designs) as specified in your contract.
• We may retain the right to showcase completed work in our portfolio unless you request otherwise in writing.
• Pre-existing tools, frameworks, libraries, and our internal methodologies remain our property.
• Third-party themes, plugins, fonts, or stock assets are subject to their own licenses.

Each party agrees to keep non-public business information shared during the engagement confidential, except where disclosure is required by law or the information is already public through no fault of the receiving party.

We perform services with reasonable skill and care consistent with industry standards. Except as expressly stated in a signed agreement:

• Services are provided “as is” without warranties of uninterrupted uptime or specific business results.
• We do not warrant third-party platforms, hosting providers, or APIs.
• You are responsible for backups and legal compliance of your published content.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or lost ad spend, even if advised of the possibility.

• Either party may terminate a project per the notice period in the SOW or with written notice where no SOW exists.
• You remain responsible for fees for work completed through the termination date and non-cancellable third-party costs.
• We may terminate immediately for non-payment, abusive conduct, or illegal use of our services.

• Do not misuse the site (hacking, scraping, malware, or impersonation).
• Content on this site is for general information—not legal or financial advice.
• Links to third-party sites are provided for convenience; we are not responsible for their content.

These Terms are governed by the laws of the People's Republic of Bangladesh, without regard to conflict-of-law principles. Disputes shall first be addressed through good-faith negotiation; if unresolved, courts in Dhaka, Bangladesh shall have exclusive jurisdiction unless otherwise agreed in writing.

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date. Your continued use of the website or services after changes constitutes acceptance.

Questions about these Terms of Service: